SHIPPING

AMENDMENT TO SHIPPING TERMS

Due to the COVID-19 outbreak, shipping time frames may be slightly longer than those stated below. We thank you so much for your understanding x 

                                                                                                                                

We want you to receive your beautiful parcels as soon as possible and are super pleased to offer FREE SHIPPING as follows -

FREE UK DELIVERY ON ORDERS OVER £80

FREE EU DELIVERY ON ORDERS OVER £100

UK

We post parcels within the UK using Royal Mail 'signed for' services which will require a signature on delivery of your beautiful pieces.

Costs are as follows -

Standard Signed For Delivery (dispatch within 5 Working Days): £3.95

Free Shipping on all orders over £80

A restocking fee may apply if a parcel is returned to us by Royal Mail due to non delivery.

EU

For EU shipping, we use a combination of Royal Mail and Couriers. We will inform you of a tracking number once the parcel has been dispatched to enable you to keep track of the shipping status.

Costs are as follows -

Standard Delivery (dispatch within 5 Working Days): £14.95

Free Shipping on all orders over £100

Countries within the EU are Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.

EU customers will be liable for any import duties or other taxes, fees and charges that may arise in the country of receipt. Please contact your local customs office if you require any further information.

A restocking fee of £15 will apply should an order be returned to us or refused due to customs fees. This will be deducted from the refund.

Please Note

If the total weight of your parcel is over 2kg, an additional shipping charge may be incurred. We will contact you if the total weight exceeds 2kg.

We are unable to provide free delivery to EU on the Jonote backpacks and Miniland dolls and an additional shipping charge may be required on these items post checkout.